Frequently asked questions (FAQs)

 

ORDERS

How do I place an order?

To place your order, follow the steps mentioned below:

  • Browse by article of your choice
  • View details of the product, select your size, and add to "cart"
  • Create an account or you may proceed as a guest user
  • Enter your shipping address with pin code
  • Please make sure that you check the total amount and products added to your cart before proceeding. 
  • Next, select the payment option. (Net-Banking/Debit/Credit Card/Wallets or COD)
  • To complete the online payment, you will be redirected to our online payment partner Razorpay(100%Secure). For COD, you will need to confirm the order by entering the OTP received on your mobile.

Once your payment is confirmed, your order will be placed successfully. You will receive a confirmation SMS & Email with your order details.

 

Can I add an item or change the size after placing an order? 

Currently, we do not have an option where a customer can change the size or add a new item to a purchased order. Instead, a new order can be placed and return/cancel the existing order.

 

Can I change my delivery address after I have placed an order? 

The shipping address cannot be changed once the order Is successfully placed.

 

What emails can I expect once my order has been placed? 

As soon as the order is confirmed, you will receive 3 emails:

  • A mail with an Invoice will be sent to your mailing address.
  • An email confirming that the order has been shipped along with a tracking link.
  • An email confirming that your order has been successfully delivered.

 

What taxes will be levied on the transactions? 

All our prices are inclusive of sales tax. Sales Tax is calculated based on the GST laws.

 

Are there any shipping charges?

There are shipping charges according to the city and the value of purchase.

 

Do you deliver anywhere in India?

We deliver across India. (May Vary due to Covid restrictions)

Please note: Currently we are not shipping internationally.

 

How do I find the product I’m looking for on the website?

You can find our products on our site through a simple search. Either enter the product name or article number in the search bar on the top right of the page or click on Select > Collections on the navigation menu. After completing the search, you can add the selected articles you want by clicking on the option ‘Add To Cart’

 

Do I need to create an account to buy from your online shop?

No, it is not mandatory to create an account to shop from Hellcat. You can do so as a guest user. However, you will have to share your email ID.

However, creating an account can save you time during checkout as it saves your address details.

 

PAYMENT

Which payment methods do you accept?

We accept the following modes of payment:

  • Credit Cards
  • Debit Cards
  • Internet Banking
  • COD
  • Payment Wallets & UPI

Please note: As of now we do not accept International cards.

 

How can I avail COD payment mode? 

To place an order using the COD mode of payment, select 'Cash on delivery on the payment page while placing an order. You will need to input your mobile number to verify with an OTP to confirm the COD order.

 

How do I know if I am eligible for COD payment? 

By default, all users are eligible for COD orders for a cart value above 599/- INR.

 

Is there any limit on COD orders? 

Yes, there is a limit. For any orders below Rs.2999, you can select COD as the mode of payment.

 

Are there any additional charges on COD purchases? 

There are no additional charges if you select COD as the mode of payment.

 

What if the money is debited from my account and the transaction is not successful? 

In case, money is debited from your account and the transaction is not successful, the amount shall be auto-refunded back to your account.

If the money is not credited back within 24 hours to your account, then kindly email/call us with the below details:

  • Transaction ID
  • Order Date and amount
  • Bank name and payment gateway
  • Customer Name and Contact number

If the payment is received at our end, the order will be confirmed post reconciliation. If not, we will initiate the refund to your account within 2 working days from our payment gateway. 

In any given scenario once we initiate the refund amount shall be reversed to your account within 7-15 working days.

 

Track my Order 

You can track your order in the link which we’ll share once the order is placed.

 

Initiate Return 

Please reach out to us at contact@hellcatoriginals.com to initiate a return. We will share the procedure on a case-by-case basis.

Once the product(s) reaches back to our warehouse and completes the quality check, a refund will be initiated within 48 hours. In any given scenario once we initiate the refund amount shall be reversed to your account within 7-15 working days.